Account and sign-in
Use email if you cannot sign in, no longer have access to your account email, or are stuck during registration.
Email account supportHow can we help?
The quickest route depends on what happened. Signed-in members can open Help & Safety to send a request and follow replies in Likert. If you cannot access your account, email works too.
Choose the closest issue
Starting in the right place helps the team respond with the right context.
Billing and subscriptions
Ask about Likert Plus, purchase sync, restore problems, or a charge you do not recognize. Include the store you used, but never send full payment-card details.
Get billing helpBug or product issue
Signed-in support requests can include the account and device context our team needs to investigate a problem.
Open Help & SafetySafety concern
Use the in-app report and block tools when another member is involved. For urgent product-safety follow-up, contact the support team directly.
Contact safety supportHelp us understand what happened.
A short, specific report is usually more useful than a long one. Please do not send your password, sign-in code, full payment-card number, or another member's private information.
- The email address connected to your Likert account.
- What you were trying to do and what happened instead.
- Your device, operating system, and browser or app version.
- The approximate date and time the issue happened.
- A screenshot, if it helps and does not expose someone else's private information.
You may not need to wait for a reply.
Check current service availability, read common answers, or review safety guidance before opening a request.